Jo Doucet

Jo’s Leadership Track Experience

• Can you tell us a bit about your current role and how it aligns with the objectives you're pursuing in the Leadership Track program?

  As the Division Head of Qualification & Validation at QbD Group, I oversee the operational activities within my division. I work closely with sales, HR, marketing, and finance to ensure our division’s success. The Leadership Track focuses directly on responsibilities I handle, such as leadership, strategy, and client interaction. This program is helping me improve in these areas, ensuring I can lead more effectively.

• How has the program been so far? What were your first impressions after the kick-off and the first few training sessions?

  We’ve just completed the first two training days, and they’ve already been valuable. The first session on strategic thinking gave me tools to structure our division’s strategy and align it with broader QbD goals. The second day, focused on customer orientation, offered insights and practical approaches to enhance customer interactions. It was a great start, and I’m eager for what’s to come.

• Which specific topics or training sessions in the program are you most excited about, and why?

  I’m particularly excited about the customer-focused modules, including thought leadership and customer interaction. Prior to QbD, my roles were mostly internal at a pharmaceutical company, so working directly with external partners and building a network is a significant area of growth for me. I’m keen to learn how to navigate difficult conversations and foster strong client relationships.

• How has the program already contributed to your growth as a leader, even though your role hasn’t changed yet?

  The training has already provided me with useful tools for my day-to-day work. For example, I now approach strategy development differently, using frameworks to improve KPIs and align them with the company’s objectives. Another takeaway is how to ask the right questions to gain a deeper understanding of clients' needs before delving into specifics.

• How do you think themes like ‘Grit’, ‘External Focus’, and ‘Thought Leadership’ have made you more effective in your role?

  These themes are helping build QbD’s brand and reputation in the industry. By demonstrating grit and external focus, we can establish ourselves as reliable and knowledgeable partners. Strong thought leadership also opens doors to new opportunities and interesting projects, benefiting both our consultants and the company as a whole.

• What value do you see in interacting with the other participants in the program? Have you exchanged any insights or ideas you wouldn’t have gotten otherwise?

  Being part of the program with other leaders from similar roles within QbD Group has been invaluable. We can share experiences, best practices, and challenges in a supportive environment. These open discussions not only help us learn but also foster stronger working relationships that will be beneficial in the future.

• How do you find the collaboration with the external partners supporting the program? How do they enhance your learning experience?

  The external partners have added significant value. Their expertise and practical advice have already made a difference in how I approach leadership. They offer valuable tips and strategies that we can apply right away in our roles, which has been extremely beneficial.

• How do you see the program helping you become a better leader in the future?

  The Leadership Track is broadening my knowledge in various areas that are critical to my role. By applying the methodologies and strategies we’ve learned, I can improve my efficiency and effectiveness, ultimately driving QbD Group’s continued growth and success.

• What would you say to colleagues who are unsure about joining the Leadership Track program in the future?

  If you're considering the Leadership Track, think about the skills and insights you'll gain that will make your role easier and more effective. The opportunity to learn from peers in similar roles and gain practical knowledge will support both your personal and professional growth.